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Job ID: 832

Job Title: Service Desk Admin Coordinator – Telecoms

Location: London

Salary: ££20000 - ££25000

Are you a Service Desk Administrator, with experience in the Telecoms Industry, acting as first point of contact for clients calling in, ensuring orders are processed and administering mobile requests such as SIM Replacements or PAC Requests etc?

Are you looking for an opportunity to build on your knowledge and experience in a company that will recognise your talent and allow you to take on more responsibility and reach your full potential?

Parc Ellis are working with a hugely impressive, award Managed Services Company based in London who have been building an outstanding reputation in the Telecoms Industry for over 25 years. They are filled with examples of long serving staff who have progressed in to senior engineering, consultancy and leadership roles in the supportive environment they provide. They have grown with the business as they have expanded and been given opportunities to train, develop and take on more responsibility.

With recent investment and exciting additions to the Senior Management Team this is an exciting time to be joining the company with amazing opportunities for career progression and development. As part of this growth we are looking for Service Desk Admin Coordinators to join a busy team, processing orders and responding to all Mobile Device Service Requests including SIM Replacements, PAC Requests etc. within an SLA driven environment.

Key Responsibilities

  • Ensure all MDS orders are processed from 1st contact and Coordinating MDS Engineering presence.
  • Administer all mobile service requests, SIM replacements, bolt-on, PAC requests etc
  • Escalating, assigning and the monitoring of cases outside of Service Desk, e.g. engineering team.

All applicants must have knowledge of Telecoms / MDS Solutions and experience in an administration role within an SME or Telecoms organisation.

Salary is to £25K if you feel this role could be of interest, please get in contact as soon as possible.

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