Job ID: 798

Job Title: 1st Line Technical Support Advisor – Microsoft, Cisco, ITIL

Location: Nottingham

Salary: £18000 - £23000

1st Line Technical Support Advisor – Microsoft, Cisco, ITIL

As a Technical Support Advisor, with experience working in helpdesk environments over the past 12-24 months, it’s natural that you might be looking to work for a company that provides opportunity for career development and progression, and a chance to build on your skill set and experience.

Parc Ellis are working with established Managed Services Company who provide a full range of Managed Network, Connectivity, Virtualisation & Cloud Technology Solutions to a wide range of enterprise clients. This is an ideal industry for aspiring Infrastructure & Technical Support Engineer. Due to continued growth, we are recruiting for 2x 1st Line Technical Support Advisors to be join a busy Network Operations Centre where you will become a key member of their technical support team, supporting clients and delivering outstanding customer service.

We are looking for candidates with exposure to some of the key technology areas:

  • Windows Server Operating System Support
  • VOIP / IP Telephony
  • Internet Services

Key responsibilities

  • Deal quickly and efficiently with customer incidents
  • Manage incidents through to resolution in line with ITIL methodology
  • Provide regular communication and outstanding customer service

Experience Required

  • Experience working on a Service Desk
  • Knowledge of and awareness of ITIL
  • An MCSA, MCSE and/or CCNA would be highly advantageous

This is a great opportunity to join an established company where there is a lot of scope for career progression, training and development in a fun, friendly and supportive environment. The role is based in Offices near Nottingham so it’s essential that all applicants are within commutable distance.

Based in Offices near Nottingham, £18-23K depending on experience.

For more information and a full job spec, please get in touch!

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