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Job ID: 797

Job Title: Technical Coordinator - IT Managed Services - Nr Nottingham

Location: Nottingham

Salary: £20000 - £25000

Technical Coordinator – Field Services Coordinator – IT Managed Services – to £25K

Parc Ellis are working with established Managed Services Company who provide a full range of Managed Network, Connectivity, Virtualisation & Cloud Technology Solutions to a wide range of enterprise clients. Due to continued growth we are looking for an experienced Technical Coordinator / Service Delivery Coordinator to join their team, and work with internal departments to coordinate the delivery of technical services; planning, scheduling and managing to day to day activities of the Field Engineering Team.

Due to rapid and continued growth, and in order to backfill a position due to promotion, we are looking for a Resource Management Coordinator to plan, schedule and manage to day to day activities of the Field Engineering Team.

Main Responsibilities

  • Manage and allocate field engineering resources for incidents
  • Proactively schedule resources for projects, preventative maintenance visits
  • Provide full and regular updates to customers
  • Ensure engineers are kept fully informed of their allocated works and any changes

Experience

  • Previous customer service experience ideally in a telecoms or IT environment
  • Use of Ticket Handling Systems
  • An understanding of Managed Services
  • ITIL knowledge desirable

This is a really good opportunity to get into an organisation who is growing rapidly at the moment, in an important role with responsibility, and opportunities for further training, development and progression.

Based in Offices near Nottingham, £20-25K depending on experience

For more information and a full job spec, please get in touch.

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